Terms and conditions

The following terms and conditions are provided by Bippit, the technology provider for Evelyn Partners Moneyhealth.

Overview

Bippit helps users create personalised budgets, set achievable goals, access educational resources, and connect with with a financial expert for 1:1 coaching. By viewing or using any part of our Service, you agree to be bound by our Terms, Privacy Policy, and Cookie Policy. If you do not agree, you must stop using the Services.

Terms of use

• You should keep your App updated and secure
• A partner helps us provide Account Information Services
• Don’t share your login details with anyone
• The Service is for your personal use only
• Contact us if you have any concerns

Privacy Policy

• We will never sell your personal data
• Your details will never be shared without consent
• We will delete personal data upon request
• We use the latest security and tech to keep you safe

Terms of use

Updated 21st December 2023. By using Bippit’s Website or App, you agree to the Terms of use. To contact Bippit Ltd, please email info@bippit.com. Our location is 160 Kemp House, London, EC1V 2NX. You should read these Terms along with our Privacy Policy, and Cookie Policy below.

1. The Company

Headline – We’re a registered company, and we operate in the UK

Bippit Ltd (Bippit/we/us) is a company registered in England and Wales with a registered office at 160 Kemp House, London, EC1V 2NX. You can check our details by visiting Companies House website (11360377)

2. Accepting the terms

Headline – If you’re using the Service, you have to agree to the Terms

These legal terms are between you and Bippit Ltd (Bippit/us/we) and you agree to them by using Bippit’s app (the App) or website (the Website) which are part of the service (the Service) that we provide.

In order to use Bippit’s Service, you need to agree to the Terms. This can be done by simply accessing the Service and consenting when asked. You shouldn’t use the Service if you’re not allowed to do so under the laws of the country that you’re resident in. The Terms apply from the commencement of the Service until a time that you cease to use it.

3. Access to account information

Headline – We use a partner to access encrypted data for the Service

To use certain optional features of the Service, you are required to connect data from other financial institutions via our trusted partner, TrueLayer Ltd (TrueLayer). Your encrypted transaction information will then be accessed on an ongoing basis unless you withdraw your consent, which can be done in the App menu or by emailing us at info@bippit.com

By entering your account details via Truelayer, you grant them permission to aggregate your data, which may then be stored outside of your own country to the extent permitted by applicable law. When we retrieve the information as part of the provision of the Service, we are doing so as your representative and on your behalf and not on behalf of any third-party.

This process means that we are providing Account Information Services (AIS) as defined by the FCA. What this means is that we analyse the data from Truelayer, which comes from your various accounts and then display it back to you in different ways and require registration with the FCA to facilitate this. Truelayer will not initiate any payments from your accounts, and you agree that they may use the information for any purpose connected with the Service. We may also on occasion reproduce, distribute, and disclose fully anonymised information at times in the ordinary operation of our business activities.

We do not check the accuracy of the account information and personal information that you provide to us and we rely on you and your account providers to ensure that the information is up to date and accurate. By using the Service, you represent that you are the legal owner of the data in your accounts and that you have the authority to appoint Truelayer to access and retrieve the data on your behalf.

4. Using the Service

Bippit’s basic service is provided as an employee benefit.

The Service provides education resources, tools, calculators, and planning facilities, which allows you to connect information from accounts maintained by third-parties. This is required to show you all your financial information in one place, and we analyse the information to identify insights. All communication relating to the Service is in English.

The Service also provides access to a financial expert, who may be a qualiied finance professional. If engaging with an assigned expert, Bippit’s financial experts will be able to view aspects of your financial and personal profile, except for detailed transaction information.

Financial experts on Bippit’s platform are contracted to provide financial guidance as per the following definitions:

“Guidance” will help employees to identify their options and narrow down their choices but will not tell them what to do or which product to buy; the decision is theirs. Providers of guidance are responsible for the accuracy and quality of the information they provide but not for any decision that is made based on it. Guidance will suggest what the Client can do.

“Advice” will recommend a specific product or course of action for the employee to take given their circumstances and financial goals. This will be personal to them. Providers of advice are responsible and liable for the accuracy, quality and suitability of the recommendation that they make and the recipient is protected by law. Advice will recommend what the Client should do.

Using the Service is on a temporary basis, and there may be occasions when the Service, or any content related to it may be unavailable. Users will need to have access to a computer or mobile device, along with an internet connection, WiFi, or a mobile network connection in order to access the Service. Notifications will require an active connection to the Service and/or email.

We reserve the right to suspend, withdraw, discontinue or change all or any parts of our Service without notice, and we will not be liable to you if for any reason our Service is unavailable. Our site and it’s content is aimed at users resident in the UK, and we do not make any claim that any of the content is appropriate for other locations.

5. Your account

Headline – You should keep your computer, mobile, and App updated and secure.

In order to access features of the Service, you’ll need to create a Bippit account. This requires your email, phone number, and for you to set-up a secure passcode. You will also be required to enter credentials for your bank to connect the information if you wish to access certain features. You should always keep all details completely confidential, and never allow others to access your user account as you are solely responsible for the activity that occurs on it.

From time to time we may need to contact you via email or phone to resolve issues with your account, or inform you about updates to the product or service. By registering on the platform, you give us permission to do so.

You should make sure that the App remains updated to the latest version, and we have the right to disable or delete user accounts at any time if you have failed to comply with our Terms of use.

If you know or suspect that anyone other than yourself knows your login details, or has accessed your account, you should notify us as soon as possible at info@bippit.com

You can close your account at any time by contacting us at info@bippit.com

6. Other products and services

Headline – Bippit doesn’t provide support for any other services

In the future, if Bippit’s Service includes the hosting or linking to related services from other companies, the contract will be between you and the provider of that service. If you have any questions relating to the products or services of a third-party, you should contact the provider directly.

7. Intellectual Property Rights

Headline – We own our Content, and you can’t use it in other places

Bippit is the owner or the licensee of all intellectual property and content within our Service. Copyright laws are in place and all rights are reserved.

You can draw the attention of others to Content posted within our Service, and you may print a copy or download extracts from our Service for your personal use, but you must not modify any materials you have printed or downloaded, and you must not use any visuals or audio that have been separated from the accompanying text.

You may not use any materials for commercial purposes without obtaining permission to do so from us or our licensors. Any infringing Content may be removed in accordance with applicable laws. Details of any suspected infringement should directed to info@bippit.com

8. Prohibited uses

Headline – Don’t try to damage the Service, or use it for anything illegal

You can’t use Bippit’s Service to do any of the following…

• Break any local or international laws or regulations.
• Carry out any activities that are unlawful or fraudulent
• Attempt to bypass or interfere with the security of the Service
• Try to collect or harvest any user data from the Service
• Damage or disrupt any hardware or software that is used by Bippit or a third-party to provide the Service
• Knowingly transmit data or upload materials that contain harmful programs or computer code that is designed to damage computer software or hardware.
• Attempt to install any code to automate an aspect of the Service that sends more requests to us in a given period than a human can
• Use any materials from the Service without permission that are protected under intellectual property rights.
• Sell access to the Service or sell related advertising or promotions
• Copy, send, display, license, sell, broadcast, or use any Content other than in ways permitted in Section 7 without the prior written consent of Bippit or the licensors of the Content.

9. No reliance on information

Headline – At times, some parts of our Service might not be up to date

We try to ensure that all information within our Service is kept up to date at all times, but we make no guarantees or representations that the content within our Service is current, complete, or accurate. You should not rely on the information that we provide or assume that it has taken into account any recent changes in legislation.

10. Security

Headline – Something might happen that we can’t control

Bippit’s Service is built using the latest technology and the highest security standards as part of our commitment to protect our users. However, we need to be prepared in the event that the Service is compromised by a malicious attack. If the security of the Service, or the safety of user data is compromised, we will inform users immediately via email and implement any safeguards we believe are necessary.

Bippit cannot be held responsible for any malicious activity caused to your account or device as a result of connecting third-party links to the Service. If you have any concerns about the security of the Service, you should contact us immediately on info@bippit.com

11. Limitation of our liability

Headline – Our Service is for personal use only

Bippit’s Service is for personal use, and you agree not to use it for any commercial activities. We accept no liability for any losses that are not related to personal use

Where it is unlawful, there are no exclusions or limitations of our liability to you. This includes liability for death or personal injury caused by our negligence or the negligence of our employees or contractors, and for fraud or any misrepresentation.

We will not be liable to you for any losses or damages if for any reason our Service is unavailable, and we will not be liable for any losses or damages caused by harmful programs or computer code present on your devices that are designed to damage computer software or hardware.

12. Links to and from our Service

Headline – You can link to our Service as long as it doesn’t damage us

If you post, send, or distribute a link to our Service, you must do so legally and make sure it doesn’t damage our Service or brand.

You can’t link to our Service to suggest any endorsement or association without the written consent of Bippit. We reserve the right to withdraw any linking permission without notice. If we ever provide links to any third-party websites, they should be treated as information only, and we’re not responsible for the content.

13. Making a Complaint

Headline – If something’s gone wrong, please let us know

At Bippit, we work hard to make sure you never have cause to complain about our products or services or how we look after you. Unfortunately, there may be times that we have made a mistake, and we see that as a chance to learn, and to put things right.

We are subject to UK law and UK courts, and we take all complaints very seriously while investigating them promptly and fairly. If you would like to make a complaint please contact info@bippit.com

14. How we handle complaints

Headline – We investigate as soon as possible and keep you updated

Once we receive your complaint, we will acknowledge it by email. We have a maximum time limit of eight weeks to resolve your complaint, but we will work hard to investigate and reply as soon as possible.

If we can resolve it within 3 business days, we will write to you with a summary and let you know what you can do if you’re unhappy with the outcome. If we can’t investigate and resolve your complaint within 3 business days, we will keep you informed of our progress.

Once we have investigated and completed our assessment, we will send you a final response, which will include the full details of our decision. If you are not happy with our final response, you may refer your complaint to the Financial Ombudsman Service (FOS). Other than the FOS, we do not provide details of an alternate dispute resolution provider for non-eligible complainants.

15. Financial Ombudsman Service

Headline – An impartial service to resolve complaints

The Financial Ombudsman Service is an independent organisation that resolves disputes between customers and financial services firms.

You can refer your complaint to the FOS if we were unable to resolve your complaint within eight weeks or if you were not happy with our final response. However, any referral to the FOS must be within six months from the date you receive our final response to be eligible.

For further information, please refer to this leaflet https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

Or contact the FOS directly… The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Tel: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

16. Changes to the terms

Headline – If we need to update our Terms it will be shown on this page

We will sometimes need to make changes to the terms, which could happen when laws or regulations change, or when we introduce new features, products, or content to the Service. Any new terms will take effect from the next time you use the Service.

When our Terms are updated, the new version will be posted on Bippit’s Website. This will be done at least two months prior to the changes taking effect If you don’t agree to the new Terms you must stop using the Service. If you continue to use the Service, it will mean that you accept the new Terms.

Data Protection Policy

Updated 8th March 2024. Bippit Ltd. is the data controller of your data for the Moneyhealth service(s), as defined in the Data Protection Act 2018 (DPA 2018) and General Data Protection Regulation (GDPR).

It is the policy of Bippit that all data collected and processed must follow strict rules to ensure privacy, security and compliance with various legal frameworks including the Data Protection Act 2018 (DPA 2018) and General Data Protection Regulation (GDPR).

Bippit is committed to protecting all data. As part of the firm’s commitment to GDPR, Bippit documents the type of data held on customers, where it came from and who within the firm has access to it. In complying with the principles of GDPR, the firm will also process personal data in a legal manner and respond to data breaches as per the Information Commissioner’s Office (ICO) guidelines.

Bippit ensures the security of your data via our information security management system (ISMS), and is certified and audited to the ISO27001:2022 security standard. A copy of our certification is available on request.

1. Personal Data

Bippit collects personal data to provide its service. Only data relevant to the functioning of the service is collected and processed. The type of personal data collected differs depending on the type of service provided. This includes the use of Bippit’s website, the use of Bippit’s application (web application and iOS application) and being a customer of Bippit.

Data required to use the service

Bippit collects the following data from users during the signup process. This data is required to provide the service.

• Gender
• Marital status
• Residency
• Dependants
• Living situation
• Employment status
• Gross salary
• Mobile phone number

Optional data collected

Users may also choose to provide extra data to ensure the service can deliver value and be tailored to individual user’s circumstances. This data includes:

• Financial data (including debt details)
• Assets (including property)

Reporting and Service Improvement

Bippit may anonymise and aggregate this data to report to employers, coaches, and internal members of the Bippit team, to provide data on:

• Service availability
• Service effectiveness and value
• Areas for improvement

2. Data Retention

Personal data is stored as long as the user and/or customer is using Bippit, and may be stored for 6 years after that in order to comply with the law. In some circumstances, like cases of anti-money laundering or fraud, the firm may keep data longer if needed, or if the law requires it.

We will retain data (like name and email address) that can be used to identify you, as part of our contractual obligations with employers, and to enable and support any future investigations or audits as may be required by law.

3. Third Parties

We do not disclose any Personal Data to any third-party other than to our contracted service providers and business partners that help us deliver the Service.

A number of third party processors and sub processors are used to process data on behalf of Bippit. The third parties are used for data storage, data analytics, and account information processing. Every third party entity undergoes a security and data protection review before being used by the firm to process data.

Where security and data protection procedures are not explicitly detailed, an agreement between the firm and the third party is drawn up and signed to cover all scenarios.

Data is not transferred outside of EEA.

4. Training and monitoring

Bippit’s appointed Data Privacy Officer (DPO) is responsible for making sure all employees of Bippit are familiar with the data protection procedures set out in this document. This will be done through an onboarding session for new employees, and a yearly training course for existing employees.

The DPO also has the responsibility to conduct a yearly audit of the firm’s data protection procedures to ensure compliance.

As part of any new features planned, the data requirements are reported to the DPO to confirm the legitimacy of the required data, and to update this policy. Feature development in Bippit’s platform should be built with data protection in mind. This will be monitored and enforced by Bippit’s CISO.

All Bippit employees’ access to systems and devices will be monitored to ensure the principle of least privilege is maintained. Where an employee accesses data that is not needed for the role, access will be removed and an audit will be conducted.

5. GDPR

Bippit adheres to the regulatory framework set out by the EU General Data Protection Regulation and the Data Protection Act 2018 set out by the Information Commissioner’s Office. The DPO ensures compliance with the requirements.

All procedures for data processing are documented and reviewed. This includes:

• Internal data protection policy
• Privacy Policy
• Employee Privacy Policy
• Data Retention Policy
• Data Retention Schedule
• Data Subject Rights Procedures
• Supplier Data Processing Agreement where applicable
• Data Breach and Response Procedures

6. Data subject rights

Under GDPR, the rights that you have regarding the information we hold about you include the following.

• Access the personal data we hold or to get a copy of it
• Oblige us to correct inaccurate data
• Ask us to delete, ‘block’ or suppress your data, though for legal reasons we may not always be able to grant this
• Object to us using your data for direct marketing, and in certain circumstances ‘legitimate interests’, research, and analysis
• Withdraw any consent you’ve previously given us regarding the Service

Where a request for data access, deletion, or correction under either the DPA or GDPR is received, the DPO will respond as soon as possible, and not more than 30 days from the initial request date.

Unless prohibited by law, the steps set out in Data Subject Rights Procedures will be carried out in accordance with the data subject’s request.

If you are a user of our service, and you request that your data be deleted, we will no longer be able to provide you with our services, and your account will be closed.

To request access or deletion of your data, contact Bippit’s DPO via email at dpo@bippit.com

7. More information

If you require more information including Bippit’s full Data Protection documentation, please contact info@bippit.com

Cookie policy

Updated 6th September 2023. By visiting Bippit’s Website or App, you agree to the Terms of use. We’re committed to protecting and respecting your privacy. If you have any questions about your personal information please email us at info@bippit.com

1. Types of Cookie

Headline – Understanding Cookie Varieties

Cookies are categorised into several types, each serving distinct functions:

Session Cookies: These cookies are temporary and are deleted from your device once you close your web browser. They are essential for the proper functioning of our Website, allowing you to navigate pages and access secure areas.

Persistent Cookies: Persistent cookies remain on your device after you leave our Website. They are employed to recognize you when you return, providing a more personalised and streamlined experience. These cookies also help us gather analytical data to enhance our services.

Third-party Cookies: Third-party cookies are set by domains other than Bippit. They come into play when our Website integrates content or services from external providers, such as social media platforms or advertising networks. These cookies enable these third parties to track your online activities and may be used to display targeted advertisements on other websites.

Strictly Necessary Cookies: These cookies are essential for the operation of our Website and cannot be disabled in our systems. They are typically set in response to actions you take on our site, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block these cookies, but some parts of the site may not function correctly.

Performance Cookies: Performance cookies collect information about how you use our Website, such as which pages you visit most often and any error messages you may encounter. These cookies help us improve the site’s performance and your user experience.

Functionality Cookies: Functionality cookies enable our Website to remember choices you make, such as your preferred language or region. They enhance your personalised experience by tailoring content to your preferences.

Targeting Cookies: Targeting cookies are used to deliver content that is more relevant to you and your interests. They may be employed by advertising networks to display advertisements that match your online behaviour.

Please note that you can manage your cookie preferences by adjusting your browser settings, as described in Section 5 of this Cookie Policy.

2. Your preferences

Headline – Cookies help us improve your Website experience

By keeping track of how many times you’ve visited, how long you’ve spent, and what you’ve done. That means the site can show you things which are relevant based on information you’ve entered and what you’ve looked at. Cookies never store any of your banking information.

3. When you visit our site

Headline – We analyse how you navigate the pages

Session and Persistent Cookies can improve the site and give you a better experience. Session cookies let us see where you spend your time, and work out which bits are most useful. Persistent cookies let us remember you on future visits, improving your experience of services or functions offered.

4. Third-party cookies

Headline – We might work with others to show you things that interest you

As an example, if you visit the Website and see some information about energy switching, we could use cookies to show you relevant offers because we think it would be something you’re interested in. Third-party cookies work by sharing your browser identification with the third-party, so they can show you ads on their sites.

5. Turning cookies off

Headline – It depends on your web browser

When you visit the Bippit website, a cookie banner will appear, enabling you to set your cookie preferences. If you click ‘Accept’ you will be accepting all cookies as per this policy. If you click ‘Decline’, we will only use Necessary cookies. To personalise your cookie preferences, click ‘Cookie Settings’ to manually accept or decline the different types of cookies on our website.

You can also switch off cookies in your browser. Exactly how to do it depends on your browser or phone settings. Try looking in your ‘Help’ section, or searching for ‘How to block cookies’.

If you turn cookies off, you might still see ads for Bippit on other sites. But they’ll be general, and not based on your specific information.

6. Changes to this policy

Headline – If we need to update our Terms it will be shown on this page

We will sometimes need to make changes to our Cookie policy, which could happen when laws or regulations change, or when we introduce new features, products, or content to the Service. Any new terms will take effect from the next time you use the Service.

When our Terms are updated, the new version will be posted on Bippit’s Website, and if therethey are significant changes we’ll let you know by email. If you don’t agree to the new Terms you must stop using the Service. If you continue to use the Service, it will mean that you accept the new Terms.

7. Cookie schedule

Headline – The specific cookies we include on the Website

Below is a list of the cookies we use. We have tried to ensure it is complete and up to date but if you think we have missed a cookie or there is a discrepancy, please let us know by emailing info@bippit.com